Refund Policy

1. Overview

This refund policy outlines the terms and conditions for refunds of credits purchased on BrandNameSpark. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Credit Purchase Refunds

Credits purchased on our platform are generally non-refundable. However, refunds may be considered in the following circumstances:

• Technical issues preventing service usage
• Duplicate charges or billing errors
• Service unavailability for extended periods
• Other exceptional circumstances

3. Refund Eligibility

To be eligible for a refund:

• Refund request must be made within 7 days of purchase
• Credits must be unused or minimally used
• Account must be in good standing
• Must provide valid reason for refund

4. Refund Process

To request a refund:

1. Contact our support team through the contact form
2. Provide your account details and purchase information
3. Explain the reason for your refund request
4. Wait for our review and response

5. Refund Methods

Approved refunds will be processed using the original payment method. Processing times may vary depending on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 1-3 business days
• Other payment methods: 7-14 business days

6. Non-Refundable Items

The following are not eligible for refunds:

• Used credits
• Credits purchased more than 7 days ago
• Credits used for successful name generation
• Credits purchased during promotional periods

7. Partial Refunds

In some cases, partial refunds may be considered:

• When only a portion of credits have been used
• For bulk purchases with partial usage
• In cases of technical issues affecting partial service

8. Disputes and Appeals

If your refund request is denied, you may appeal the decision by:

• Providing additional documentation
• Requesting a review by our management team
• Explaining any extenuating circumstances